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Hi, everyone,

I wanted to give everyone an update on the MPTT website. I spoke to a tech support specialist with our webhost last night. At last, we were able to get some more specific answers about what went wrong with the MPTT website and what we need to do to get the site back online. The webhost is claiming that part of our database is causing performance issues, and we were finally able to narrow down what part of the site we need to look at for repair.

I want to emphasize that nothing has been lost from the site, including stories or registrations. This is a site performance issue, and once it is resolved, everything should return exactly how it was. Your account and your stories are all safe.

I know this has caused inconvenience for some people, and we regret that. Unfortunately, our webhost didn't give us any sort of heads-up that they were having problems with our site, and we found out the same time that everyone else did that they had to take the site offline.

I will continue to keep everyone posted about updates as I have them. We will be working to figure out how to get the site back online this afternoon and evening. In the meantime, if you have any questions or concerns, we are always reachable at manypaths AT lotrgfic.com or at websmith AT lotrgfic.com for strictly technical issues.

Again, my apologies for this mess, and I hope to have good news to report soon!

Dawn

(MPTT webmaster)

Comments

( 3 comments — Leave a comment )
shirebound
Oct. 21st, 2015 03:48 pm (UTC)
Oh gosh, how frustrating! Hopefully everything can be sorted out.
curiouswombat
Oct. 21st, 2015 06:36 pm (UTC)
Thank you very much for taking the time to update us - it is much appreciated.
silver_trails
Oct. 21st, 2015 07:58 pm (UTC)
No need to apologize! Thank you for keeping us updated. =)
( 3 comments — Leave a comment )

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